Better security, same LINE experience
LINE WORKS - A better answer to your “LINE Problem”
Global B (Thailand) Co., Ltd. is the first company to bring LINE WORKS to Thailand. We provide LINE WORKS licences to companies in Thailand, onboard new customers and support them in English, Thai and Japanese.
What is LINE WORKS?
LINE WORKS is a business chat app that keeps the ease of use of LINE and adds the administration and security a company needs.
It also includes groupware tools such as a notice board, calendar and task list.
Accounts belong to the company, not to the employee.
LINE WORKS is the only business chat that connects with LINE.
Source: LINE WORKS official siteWhat does LINE WORKS include?
Message
Chat that anyone can start using straight away, with read receipts that show who has and has not read a message.
Board
Notices and information that need to reach every member.
Calendar
Check free time and create meetings in one place.
Task
Track your own tasks and assign tasks to colleagues.
Contacts
A hierarchical directory of members by department and location.
Form
Staff surveys and attendance checks for company events.
Admin
Tools for administrators to manage members, devices and usage.
Can LINE WORKS users talk to people on LINE?
Yes. LINE WORKS members can chat with LINE users one-to-one or in groups, on every LINE WORKS plan.
Only members registered by the administrator can chat with external users.
The LINE user first adds the LINE WORKS member as a friend, using their ID, QR code or Image Profile Card.
Customers and business partners can then be contacted from the company’s LINE WORKS instead of a personal LINE account.
What security controls do administrators have?
On paid plans, administrators can set monitoring policies for Message, Mail and Drive activity. Drive monitoring needs the Advanced plan or the Drive option.
Administrators decide which members may chat with users outside the company.
What security standards does LINE WORKS meet?
LINE WORKS Corporation holds ISO/IEC 27001:2022 (information security management), ISO/IEC 27017:2015 (cloud security), ISO/IEC 27018:2019 (personal data in the cloud) and ISO/IEC 27701:2019 (privacy information management).
LINE WORKS is assessed under SOC 2 and SOC 3, based on the Trust Services Criteria set by the AICPA.
LINE WORKS data is stored and managed in data centres in Japan.
LINE WORKS also runs a bug bounty programme, which rewards security researchers who report vulnerabilities.
Source: LINE WORKS Privacy CenterWhat is the risk of personal LINE at work?
Records leave with staff
Chats, files and customer contacts stay in the employee’s personal account after they leave.
No administrator
The company cannot remove a former employee from a group or recover a conversation.
Work and private life mix
Customer information sits next to personal chats on personal devices.
How does the switch work?
Companies usually start with one department and the groups it uses most.
The company creates the accounts, so access ends when employment ends.
Global B (Thailand) provides the licences, onboards the company and answers questions in English, Thai and Japanese.
How do we work with LINE WORKS customers?
Licences
We provide LINE WORKS licences for the plan and number of users the company needs.
Onboarding
We help new customers get started with LINE WORKS.
Language support
We answer questions in English, Thai and Japanese.
Does LINE WORKS work with Kintone?
Yes. LITONE WebApp for LINE WORKS is one of the functions of LITONE for Kintone, a GlobalB group product.
For LITONE enquiries, please contact your Kintone distributor.
About LITONE for Kintone